Shipping & Returns

TRACK YOUR ORDER
We ship using the following methods:

Estimated Delivery time
UPS ground 1-6 business days
Click here for UPS GROUND transit time map from 06424

You may select a faster method of UPS shipping during checkout.

 
USPS Priority Mail (can only be selected for orders under 5 pounds) 2-3 business days

USPS Priority Express Mail (can only be selected for orders under 5 pounds) 1-2 business days

Service standards are estimated and charges are non refundable.
Processing Time
We pride ourselves on fast shipping, all orders will ship the same or next business day.
Shipping Charges
Shipping and Handeling is calculated to your zipcode at checkout.
Domestic shipping via USPS Priority mail starts at under $6.00 for a 1 pound shipment
You will be mailed your delivery confirmation information after your order is processed or you may use your email address to track your order via our website.
 Service standards are estimated and charges are non refundable

International shipping
International shipping is not offered at this time including Canada.
APO / FPO shipping is not offered

EnGenius Support:
Support, driver downloads and warranty returns for EnGenius products is provided by EnGenius Technologies, Inc: All products have a 1 year limited warranty Direct technical support and customer service is available from EnGenius at support@engeniustech.com or 714-432-8668
For returns email support@engeniustech.com include our web receipt and description of the problem.
Company website is http://www.engeniustech.com

Returns


Customer satisfaction is our top priority. We strive for the best. Every transaction must result in a pleasant, convenient and successful shopping experience.
Keenan Systems does not offer refunds for equipment that is in working condition all sales are final. All returns are subject to a 15% restocking fee.
If you have purchased equipment and it is determined to be defective, Keenan Systems will exchange it at no cost for the first 30 days. RMA procedures must be followed as outlined below. The customer is responsible for shipping costs back to us and we will not cross ship a return. All products come with a manufactures warranty unless otherwise stated and may vary depending on the product and manufacture.
After the initial 30 day period items may be returned to the manufacturer for repair or replacement. NOTE: if you need to flash the firmware in your device contact Engenius technologies first to make sure you are following the correct procedure. We will NOT accept any returns that have been flashed.
We will accept the return of any defective item purchased on our web site provided:
it has not altered or tampered with in any way (including firmware) you include your web order receipt it is returned within 30 days of receipt of the order